Delete account and data

What exactly is deleted?

Permanently deleted:

• Cloud account data — the account and the users linked to it (the owner and the sellers; a seller who owns another account remains a user in that other account only).
• Invoices, customers, stock, vouchers and returns synced to the cloud.
• Devices linked to the account and their sessions.
• Snapshots and cloud backups, the activity log and subscription requests.
• The account deletion request itself — we keep no record of your account after the deletion is carried out.

What may remain after deletion — and for how long:

• This request itself (email, phone and note), to process it and reply to you: deleted 180 days after it is closed — or immediately if an account is deleted where one of its users’ email matches the email you write here.
• Full backups of the server database (for emergencies): deleted after 7 days, except the latest backup if the daily backup stops working — it remains until a newer backup is taken, and your data may remain in it until then.
• Your sign-in record at Firebase (the Google or Apple account you signed in with): not deleted today when your account with us is deleted — we do not promise to delete it.

Grace period and coming back:

• A request from the app disables the account immediately with all its data intact, and it becomes eligible for deletion after 7 days. Deletion only happens when our team carries it out: the account is permanently deleted after a grace period of 7 days — or before it if you asked for immediate deletion, and signing in cancels the request as long as it has not been carried out — even after the 7 days.
• After the deletion is carried out, you can come back with the same email whenever you like, with a new, empty account that carries nothing from the previous one.

Not touched:

• App data saved on your device. It is on your phone only and this request does not reach it — the app keeps working with it offline. To delete it, delete the app from your device.

Request form